Online social media is ever expanding. At first i remember when i was in highschool the new cool thing was having a myspace, then when i got to college this thing called facebook was just started and you needed a college "@.edu" extension to sign up for this new "better" myspace. Now having a facebook is the norm and anyone can get one.
Because of this new trend of checking your facebook/myspace and twitter daily; online advertisers and marketers have an entirely new market to go after. Im sure everyone has seen the side adds in facebook saying "videogame tester wanted" or "automotive locksmith".
Now we get to the point where its so easy to advertise online that small business basically need to do it. Combine this with social media advertising and you have a gold mine for potential customers right? I mean if you can get people talking about your business between theyre friends, then youve got the best type of ad system out there because people trust theyre friends opinions more than say a billboard or tv commercial. Now lets take it a step further and actually make a company facebook or representative friend them on facebook now youve really got your hands in theyre pockets right?
This may seam good at first but think about it, what if that customer didnt like your company, then you've just lost out on the 250+ friends of theres. Not only that but how much time would you be willing to spend on facebook or tasking an employee with spending company time on facebook (keeping up the customer/friend relationships) when they could be working? there are even companies emerging now that are dedicated to social media marketing such as socialmaediamarketing.com
I think its ultimately the small businesses decision as to how many and what type of resources are put into social media marketing because it depends highly on the type of business in question (ex:restaurant vs dry cleaners). What do you guys think?